The selection of an end user billing system will determine the effectiveness of your process. While name recognition often elicits a favorable reaction, it’s not the only – or necessarily the best – criteria for system selection.
Companies often find that they’ve invested considerable resources – both time and money – in a system that’s not compatible with their end user billing requirements. Once that investment has been made, there are usually few options other than trying to fit the proverbial square peg into the round hole – trying to make the system function according to company-specific needs.
Deciding whether to supplement or replace your current system depends on the capability of the system, and its effectiveness in properly billing ordered services. CSS has both the knowledge and experience to walk you through the decision-making process, and help you find the system that fits your budget and meets your needs.
Our End User System Selection processes include:
- Documentation of your current end user billing requirements
- Review of your current system’s capabilitiesDevelopment of a needs assessment
- Preparation of proposals for the enhancement/upgrade of existing systems
- Preparation of proposals for the purchase of new billing systems
- Implementation of end user billing systems
CSS will work with you to identify an end user billing system that will sustain you through the rapid growth and expansion that characterize today’s marketplace. And if it’s determined that new support systems are needed, we’ll guide you through the selection and design process, all the way to implementation.