End User Billing Overview
Effective end user billing can be critical to the success of your company; it can make or break your relationship with your customers. With the increasing number of service options available to subscribers, it’s more important than ever to be positioned not only to offer new and varied services, but to be able to accurately bill for those services.
Offering the “must have” products and services becomes a moot point if you don’t bill for them, or if your billing is fraught with errors. Subscribers will quickly jump ship if they find they’re spending too much time with customer service personnel trying to resolve billing issues. And your accounting staff will quickly let you know when the balance sheets are anything but balanced.
Well-defined order management procedures, in conjunction with a fully operational and accurate billing system, are the linchpins in a robust end user billing operation.